Three recent corporate apologies – from Lloyd Blankfein, head of Goldman Sachs, Jeffrey Immelt of General Electric and Jerry Levin, one-time chief executive of AOL-Time Warner – provide lessons in how not to say sorry.
Three recent corporate apologies – from Lloyd Blankfein, head of Goldman Sachs, Jeffrey Immelt of General Electric and Jerry Levin, one-time chief executive of AOL-Time Warner – provide lessons in how not to say sorry.