In our contemporary world of knowledge workers, very little of work can be teased into separate “solve versus do”. Today, doing is an integral part of solving, and solving is an integral part of doing. We are all “no-collar” workers: smart, well-educated, solving problems, and performing work. - Alan Cooper
Agreed. In a popular ERP suite we settled many functionality/usability expectation issues by enriching the help/doc. Which worked on Windows apps. As the suite moved to the Web we found fewer and fewer users reading the doc. Except for a few die-hard sticklers, intent on arguing the case for modifications (including tech support).
…— Lukas Mathis in [Nobody reads your dialog boxes](http://ignorethecode.net/blog/2008/10/31/nobody-reads/), a fantastic article. go read it.
This is often part of a larger documentation:product relationship. I see it in manuals and reference books as well. As part of an…
